Discover what it means to provide truly outstanding customer service, along with the value of customer excellence to the modern business. The level of service provided to each and every customer often makes the difference between whether a brand succeeds or fails. Increasingly, consumers are valuing customer service over and above both product quality and low prices. To master the art of superior customer service is to become a truly indispensable business asset.
Amigo customer service course, explores the fundamentals of outstanding customer service provision from a modern business perspective. Course content on free customer service courses online, focuses on six critically important topics, which explore the definition of customer service, the importance of identifying the needs of the customer and the value of nurturing strong relationships and repeat business. Candidates also investigate customer feedback and reputation management, how training and development influence customer service quality and ultimately how to anticipate and exceed customer expectations.
We’re proud to offer this world-class distance learning opportunity 100% free of charge and with no strings attached. Our introductory customer services course is ideally suited to those already working in a customer service capacity, or considering exploring a new career area. There are no deadlines or time restrictions to worry about and we provide all required study materials as standard. So whether looking to enrich your CV or simply improve on your existing competencies, our exclusive free customer services short course represents an unmissable opportunity.
TOPIC 1: What is Customer Services
TOPIC 2: Knowing your Customer’s Needs
TOPIC 3: Importance of Customer Feedback and Complaints
TOPIC 4: The Importance of Training and Development in Customer Service
TOPIC 5: Importance of Building Long-term Customer Relationships